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https://www.happyfox.com/customer-service-webinars/proactive-customer-service-with-knowledge-base/
About the webinar:
Proactive support is a critical component of world-class customer service. Use a knowledge base to consolidate, organize, and present the wealth of information and insights you've collected over time to immediately solve the most common customer issues. Delight your customers while significantly reducing your support costs and scaling your support operations.
Learn:
1. Setting up a customized knowledge base.
2. Maintain the knowledge base as your products and business evolve.
3. Increase support performance through internal knowledge database.
4. New and enhanced features of the HappyFox knowledge base.
The central theses:
1. An effective knowledge base reduces agent effort and support costs.
2. A comprehensive knowledge base is part of excellent customer service.
3. Building a great knowledge base requires great knowledge base management software.
HappyFox
HappyFox is a helpdesk ticketing system that helps businesses provide customer support. HappyFox helpdesk software allows you to provide excellent customer support through various channels such as email, web, chat, phone, and social media. Use the self-service feature and make your helpdesk available to your customers 24/7.
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