How to analyze customer satisfaction survey data (CSAT score) in an Excel pivot table
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Learn how to calculate customer satisfaction score for multiple parameters using average and top-2-box approach.
Check out these videos to analyze more survey data using Likert scale
Analyze and record survey data with the Likert Agree/Disagree scale using a pivot table
https://www.youtube.com/watch?vODtWvSKUSIo&listPLoR189xZ0hCP_vmLntHJnlYGGDWWg8PwN
Crosstabulation of the Likert scale “Agree/Disagree” data in a pivot table
https://www.youtube.com/watch?vErYw5db1QE8&listPLoR189xZ0hCP_vmLntHJnlYGGDWWg8PwN&index2
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