Part 7 of 10 of the NPS (Net Promoter Score) Excellence video series

In this video, we'll show you how to analyze and respond to NPS feedback. The most important way to analyze NPS results is to track overall NPS scores over time. Tracking NPS is just the beginning. You need to know how to analyze NPS scores and how to respond to the responses to ensure they're constantly improving.

How to analyze NPS responses
What to do with NPS responses?
How to categorize NPS responses
What are NPS passives?
What are NPS promoters?
What are NPS detractors?
Correlate NPS data with customers
Divide NPS responses into segments

Read/watch the ultimate guide to NPS here: https://ctapp.link/LLNYvWny

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