Suman Sourav describes Tanishq's customer engagement initiatives, which include virtual try-on sessions, video calls for detailed product discussions, and real-time live chats with assistants for assisted shopping experiences.

Full video here – https://www.hashgrowth.org/videos/tanishq-guide-to-replicating-offline-success-in-the-online-space/

In the full video, Suman talks about:
– Tanishq's new purchasing initiative for customer loyalty
– How Tanishq successfully used WA communication to prevent shopping cart abandonment
– How to stay relevant to customers in all regions

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For more videos on insightful customer retention strategies from other #GROWTH events, visit https://www.hashgrowth.org/.

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