| Channel | Publish Date | Thumbnail & View Count | Download Video |
|---|---|---|---|
 | Publish Date not found |  0 Views |
Visit us https://bit.ly/3QriUhg
Subscribe https://bit.ly/LiveChat-Subscribe
"You have to be helpful, you have to be attentive and you have to be clear. Imagine your customer is a beginner and make it as simple and clear as possible."
In today's episode, you'll learn how to create a knowledge base. This topic includes:
️ when you should start thinking about creating a knowledge base,
️ how to find out your customers’ weak points,
️ how to start writing a knowledge base,
️ What are the best practices for knowledge bases?
TODAY'S GUEST
Justyna Janowska
Justyna Janowska is a member of the UX team and is dedicated to making LiveChat easier and more enjoyable to use. In her 4 years at LiveChat, Justyna has tried her hand at everything from customer support and running webinars to writing knowledge base articles that solve common questions and customer issues.
#BusinessSidekickPodcast #podcast #knowledgebase
—
Subscribe ️ https://bit.ly/LiveChat-Subscribe
—
Join us!
Facebook ️ https://www.facebook.com/livechat
Instagram ️ https://www.instagram.com/livechat/
Twitter ️ https://twitter.com/LiveChat
Linkedin ️ https://www.linkedin.com/company/livechat/
YouTube ️ https://www.youtube.com/livechat
GitHub ️ https://github.com/livechat
—
Hello, nice to see you here! 🙂
We are LiveChat and our mission is to help people and businesses communicate better and express themselves fully. You may know our most popular product: LiveChat, which lets you communicate directly with your customers via chat (yes, it's that little icon in the bottom right corner of almost every page), but that's not the only thing we do. Let us introduce you to the rest of the LiveChat family:
ChatBot allows you to automate communication with your customers. HelpDesk is a powerful online ticketing software. And KnowledgeBase… you'll never guess: it lets you share knowledge with others easily and quickly.
But that's not all! You can extend the functionality of our software through additional integrations: Google Analytics, Facebook Messenger, Mailchimp, HubSpot, Salesforce and many more. All this to provide you with the perfect tool for communicating with your customers.
Want to learn more? Visit www.livechat.com and join over 36,000 companies using LiveChat.
PS. We know that's a lot. We're pretty proud of it.
Please take the opportunity to connect with your friends and family and share this video with them if you find it useful.
