Helpdesk workspace for support teams in HubSpot

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HubSpot is bringing an exciting update for all Service Hub Pro and Enterprise users!

You can now manage your tickets and conversations in one place – HubSpot Help Desk Workspace

HubSpot Help Desk WorkSpace is now a centralized ticket management workspace for support teams. Tickets and conversations are now part of the help desk, allowing for efficient ingestion, troubleshooting, and resolution of customer inquiries.

Here are the quick steps to access the brand new Helpdesk workspace

1. Sign in to your HubSpot account.
2. on services
3. Click Help Desk.

Here is a more detailed look at its features:

1. Ticket creation: Users can create tickets manually or automatically through various channels such as email, forms, phone and chat.

2. Custom Views: One of the main features of the Helpdesk workspace is its customizable views that allow users to organize tickets based on their specific criteria and preferences.

3. Comprehensive ticket overview: The workspace provides a comprehensive overview of each ticket, allowing support agents to access all relevant information at a glance.

HubSpot's Help Desk Workspace enables companies to deliver exceptional customer service and build stronger customer relationships.

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#HubSpotServiceHub #HelpDeskWorkspace #TicketCreation #CustomerSupport #HubSpotTutorialsbywebdew #EverydayLearning

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