Helpdesk Training Episode 2 – Ask end users the RIGHT questions

Helpdesk Training Episode 2 – Ask end users the RIGHT questions

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Helpdesk Training Episode 2 – Ask end users the RIGHT questions
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Do you know what questions to ask end users at the help desk?

In this video I go through three of the questions that are very important from a help desk perspective to resolve issues and keep things running smoothly by asking end users some questions that will help you!

Episode 1: https://www.youtube.com/edit?oU&video_idEj881QxWeHM

The equipment used in this video is as follows (affiliate links below)
Sony a7 (main camera): http://amzn.to/2xQrcpY
Google Pixel (side camera): https://store.google.com/us/product/pixel_phone?hlen-US
Zoom H1 digital recorder: http://amzn.to/2zlEA6v
Giant Squid Microphone: http://amzn.to/2zl6WxK
Flexispot 47/" sit-stand desk: http://amzn.to/2gviP0x

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Frequently asked questions can be found in this playlist: https://www.youtube.com/watch?vXdgh3TwO8cM&listPLNftqnrunKiEcFd8E3yKPC77nu9A2ikx-

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