In this video I explain what ITIL Incident Management is and how you and your company can benefit from it.

What is an incident?
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An incident is an unplanned disruption of an IT service that impacts an organization's business operations.

Incidents can mean huge losses for businesses, not only financially but also in terms of productivity. A robust incident management process is paramount to ensure businesses can resume operations with as little downtime as possible.

Incident management is a core IT Service Management (ITSM) practice that should be adopted by all organizations. Incidents cause disruption to business operations on a daily basis, so proper management of these disruptions is of utmost importance to ensure that business operations run as smoothly as possible.

What is incident management?
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Incident management is the process that helps organizations effectively manage the lifecycle of an incident and ensure that it is resolved as quickly as possible without disrupting an organization's business operations. The goal of incident management is to ensure that the service quality and availability of all IT services is maintained at the best possible service level.

Presented by: Laurence Tindall

#IncidentManagement #ITIL #Servicedesk #Helpdesk #Incident

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