Lessons learned is a critical process in project management. It allows you to improve your approach based on your experiences and those of other project managers. In practice, there are many problems with the lessons learned process. It is difficult to act on the feedback collected. A project manager does not have enough authority to make changes at the organizational level.

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00:00 Insights from project management
00:32 How do lessons learned work?
01:43 Critical part of the lessons learned
03:02 First Level: Biweekly Retros
05:53 Second level: Deliverables
07:57 Third level: Changes in the organization

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