Do you want to improve CX and Net Promoter Score?
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Companies that focus on the customer experience are 60% more profitable.
CXOs can use verbatims to improve CX and NPS scores. Let's say you're the CXO of a retail company and your customers are complaining about having to wait too long at the checkout. By analyzing their complaints, you can suggest the company to install more checkout lanes and use better technology to speed up the checkout process.
CXOs can use verbatims to improve CX and NPS scores. Let's say you're the CXO of a retail company and your customers are complaining about having to wait too long at the checkout. By analyzing their complaints, you can suggest the company to install more checkout lanes and use better technology to speed up the checkout process.
Further insights in the full video: https://youtu.be/yRuR-vJxR9o
Full article: https://unpickle.in/a-cxo-guide-the-art-of-using-verbatims-to-improve-customer-experience-and-nps-scores/
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