Julie speaks with Rich Lewis (AVP of Culture & Inclusion) about diversity, equity, and inclusion in the workplace. Rich talks about some best DEI practices, the purpose of DEI, common misconceptions, the value these programs bring to your workforce, how to approach implementing a program in your organization, and more.

Operator Insights is a thought leadership series on revenue cycle services from Ensemble Health Partners, named Best In KLAS for healthcare revenue cycle companies in 2020 and 2021.

0:00 – Introduction
0:40 – Define diversity, equity and inclusion
2:45 – Justice vs. Equality
5:13 – DEI in a meeting
5:40 – Guided tour included
7:31 – Tips and tricks?
8:13 – Example of unconscious bias
9:53 – Managing dominance variance in meetings
11:26 – How to get reserved people to speak up
13:55 – Additional resources
15:01 – Starting a DEI program
17:58 – Rich's Way
21:20 – Funny question

We hope this series provides valuable insight into the world of the healthcare revenue cycle. If there is a topic you would like to see discussed or an interesting final question you would like us to ask a guest, please let us know in the comments.

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