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The answer lies in literal, direct and unfiltered customer feedback.
When used with the intention of providing the most value to your customers, verbatims can completely transform your business. So don't think of them as mere suggestion boxes. Instead, analyze them to understand the sentiments contained within them and make appropriate changes to better serve your customers and ultimately improve CX and NPS scores.
#youtubeshorts #youtube #shorts #customerinsights #customerlistening #customerfeedback #webinar
Full video: https://youtu.be/yRuR-vJxR9o
Join our webinar: https://unpickle.in/webinar
Full article: https://unpickle.in/a-cxo-guide-the-art-of-using-verbatims-to-improve-customer-experience-and-nps-scores/
#youtubeshorts #youtube #shorts #customerinsights #customerlistening #customerfeedback #webinar
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