Customer Satisfaction Score Gorgias' Beginner's Guide to KPIs and Metrics Part 2/6
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Welcome to the first chapter of our KPIs and metrics series where we dive deeper into the area of customer satisfaction (CSAT)! We explore the importance of CSAT scores and how you can use them to transform your customer support strategy.
Read more about CSAT scores: https://www.gorgias.com/blog/improve-csat-score
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