Customer loyalty isn't just about customer service. It's about the entire company culture and the way you interact with your customers, from the CEO to the receptionist.

In this video we talk about what customer loyalty really means and why it is so important.
In addition, I will share with you some strategies to improve your own customer loyalty in order to build better relationships with your customers and thus generate more sales!

0:00 Introduction
0:23 What is customer engagement?
0:55 Why customer loyalty is important
1:37 Tips to improve your customer engagement
1:41 Make it easy for your customers to give you feedback
2:00 Respond to customer feedback
2:12 Be available
2:25 Train your employees
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