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NPS, CSAT and CES all have their pros and cons, but one will work for you – we'll show you how to choose.
We've helped hundreds of organizations improve customer satisfaction. Use our experience to accelerate your own CX improvement.
Our founder Guy explains the advantages and disadvantages of each metric, explains when to use which one and how to combine them for better effect.
And just as importantly, Guy explains the *other* important steps you need to take (aside from getting the right metrics) to ensure your customer satisfaction project delivers results!
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