Learn more: https://servicechannel.com/the-guide-to-driving-facilities-transformation/

Learn how to select the right technology partner for facility management from Chris Zach, Director of Product Marketing.

What is to be considered:
While there are many basic Computerized Maintenance Management System (CMMS) platforms for managing plant operations, many of them are only a step or two better than paper and clipboard.

To stay competitive in today's fast-moving market, you need a platform that leverages data and delivers actionable insights so you can run a proactive rather than reactive program.

Working with the right team during and after implementation is just as important, if not more important, than the features and functionality of the software itself. Look for a partner, not just a vendor. A strong partner will ensure an easy and successful implementation with the help of a dedicated customer success team. They will work with you to achieve your goals and provide you with the tools you need to succeed – and also ensure you achieve high adoption. In fact, today's leading facility management professionals view their software vendor as a key partner in their success.

Important criteria to consider when evaluating FM software:

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Proven partner
Company history with successful products and credibility on the market.

Customer references:
Trusted and recommended by leading brands.

Scalability:
Proven track record of scaling a diverse range of organizations from fewer than 10 to more than 10,000 locations.

Skills:
Comprehensive suite of solutions and services to extend the customer's existing resources. Ability to go beyond simple ticketing and be proactive with automation and insights, cost control and brand preservation.

Special support:
Full implementation support, scalability and continuous solution upgrades with a customer success team.

Industry Experience:
Extensive experience in plant engineering across all industries and sectors, not only in sales but professionally throughout the organization.

Compare options in terms of total cost and long-term value.

Do you choose a partner for long-term needs and progress, not just short-term solutions?

When investing in new FM software, consider the total cost of ownership. Some platforms may cost less up front but the extra time spent implementing, optimizing and reconfiguring the system will pay for itself many times over, especially if you outgrow them. As you open more locations and improve the performance of your facilities, basic CMMS providers won't be able to keep up with the advanced features you need to scale your FM program.

Instead, evaluate which platform will provide you with the greatest long-term value and cost savings by anticipating your future needs.

Consider requesting an ROI analysis from each platform to estimate the dollar value your investment will bring to your business.

Will your support and automation requirements increase in the next few years?

Which facility platform has the most providers and provides objective data to measure their performance KPIs across all industries and regions so you can find the best providers?

Who are potential partners who are leading companies in the FM industry and can put you in touch with industry peers to learn best practices and network?

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