Can customer support achieve zero-call resolution? – The QuestionPro CX trends for 2024 #Customers
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Marc discusses the focus on first contact resolution in call centers and stresses the importance of ensuring customers only have to call once when they have a problem. He expects a new direction this year – call-free resolution.
Download the QuestionPro CX Trend Guide for 2024 for free: https://www.questionpro.com/ebook/customer-experience-trends-2024-guide/
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