CALL CENTER 101: Quality Assurance (Quality Assurance Tips and Best Practices)

CALL CENTER 101: Quality Assurance (Quality Assurance Tips and Best Practices)

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CALL CENTER 101: Quality Assurance (Quality Assurance Tips and Best Practices)
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Understanding Call Center Metrics – Episode 2

In this video I shared my experience with QA or Quality Assurance in call center. I talked about how you get assessed, gave an overview of the QA form and the best practices or tips to achieve your target QA rating.

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