Alex O'Neill, Professional Services Manager at CODE, explains the Caring Key Question (KLOE) and helps you prepare for your inspection day. He looks at examples of what the CQC classifies as caring and less caring, and provides you with guidance to think about in your practice. Alex uncovers the guidance and examples of evidence the CQC use, and explains how they assess practices under this KLOE by looking at reports of inspections they have already carried out. He also offers guidance and tips that you can easily implement, and explains how iComply can help you.

Please take the opportunity to connect with your friends and family and share this video with them if you find it useful.