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Today we're talking about 9 tips to improve customer support. The tips I'm mentioning today will help you give your customers exactly what they want, quickly. Here they are:

1️⃣ Know your customers
You need to be able to understand your customers when there are two monitors between you and them. And once you get to know them properly, you can make the conversation with them more and more personal. The most important and ultimate goal is to get to know them as people, not as buyers.

2️⃣ Understand what your customers really mean
3️⃣ Know your product
4️⃣ Prepare scenarios for the most common problems
5️⃣ Don’t talk like you’re having tea with the Queen
6️⃣ Abbreviations are your soulmate
7️⃣ Get a second lifeboat
8️⃣ Make your work easier with tools
9️⃣ Don’t be MIA on social media

So those were the 9 tips to improve your customer support. Now it's your turn to put them into action. See you soon!

00:00 Introduction
00:40 Know your customers
02:09 Understand what your customers really mean
03:43 Know your product
04:26 Prepare scenarios for the most common problems
05:17 Don't talk like you're having tea with the Queen
06:19 Abbreviations are your soulmate
06:44 Get a second lifeboat
07:09 Make it easier with tools
08:07 Don't stay MIA on social media

#CustomerSupport #CustomerCare #Support

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Hello, nice to see you here! 🙂

We are LiveChat and our mission is to help people and businesses communicate better and express themselves fully. You may know our most popular product: LiveChat, which lets you communicate directly with your customers via chat (yes, it's that little icon in the bottom right corner of almost every page), but that's not the only thing we do. Let us introduce you to the rest of the LiveChat family:

ChatBot allows you to automate communication with your customers. HelpDesk is a powerful online ticketing software. And KnowledgeBase… you'll never guess: it lets you share knowledge with others easily and quickly.

But that's not all! You can extend the functionality of our software through additional integrations: Google Analytics, Facebook Messenger, Mailchimp, HubSpot, Salesforce and many more. All this to provide you with the perfect tool for communicating with your customers.

Want to learn more? Visit www.livechat.com and join over 36,000 companies using LiveChat.

PS. We know that's a lot. We're pretty proud of it.

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