Learning the unspoken rules of writing professional emails can increase your competence in the eyes of your colleagues.

00:00 Why worry about email etiquette?
01:19 Include CTA in the subject line
02:13 One email thread per topic
02:48 Manage recipients
03:27 Start with the main point
04:30 Summarize your answer
05:10 Hyperlink whenever possible
05:38 Change default to /"Reply/" (not /"Reply all/")
06:06 Change undo send options

In this HBR collaboration with YouTube creator Jeff Su (https://www.youtube.com/c/JeffSu), you'll learn how to better organize your communication and avoid many beginner mistakes that can lead to embarrassing situations or worse.

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