In this video, we dive deep into the world of Zendesk and show you the most important strategies to optimize your customer support workflow. If you want to optimize your Zendesk experience and make your customer interactions smooth, you've come to the right place.

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6 tips:
* Use macros wherever possible
* Perform an account health check every 3-6 months
* Use SLAs
* Collect feedback
* Create a notification for after-hours
* Do you have a knowledge base

Get some e-books to learn how to get more out of your Zendesk and your customer service system in general: https://roca.work/learn

These will help you improve at Zendesk and:
• Make sure you get the most out of Zendesk
• To save time
• Save money
• Make sure you have the right tickets
• Do you have a productive team

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