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If your customer support is bad, your sales are meaningless! Optimize your customer support with WhatsApp
Learn how to improve your customer support with these 5 powerful strategies using WhatsApp. Improve your customer experience and increase satisfaction with these tips.
Integrate WhatsApp with third-party tools:
Connect with tools like Zoho Desk to instantly update customer tickets or create new ones when a query is raised via WhatsApp.
Assign chats to support agents immediately:
Use our Team Inbox to ensure timely responses by assigning chats to multiple support agents.
Automate responses to common queries:
Tackle common questions with ease by providing instant answers, even when your team is offline, ensuring your customers are never left in the dark.
Send instant order updates:
Keep your customers informed with real-time product and service updates, including rich multimedia content such as images, videos and documents.
Set clear expectations with Service Level Agreements (SLAs):
Ensure timely handling of customer inquiries by establishing response times and resolution standards to maintain high levels of customer satisfaction.
Want to know more? Comment on “DoubleTick” and we’ll send you the details.
Follow DoubleTick for more tips and tricks to acquire, retain, engage and monetize your customers on WhatsApp.
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