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Dealing with conflict between team members is not easy. It can be difficult to know where to start. Don't hesitate to take steps to resolve conflict in the workplace. If you don't, there's a chance the situation will only get worse and cause even more problems for you and your team.
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Free resources:
Download a user-friendly infographic that walks you through each step required to resolve a conflict.
https://enhance.training/lm-lp/conflict-infographic-ulp009/
Other videos you may find useful:
How to handle difficult conversations at work https://youtu.be/N4Z27dN3Wvo
How to manage expectations at work https://youtu.be/ToQcVLVAPWc
How to delegate tasks as a manager https://youtu.be/MdFJamQQssI
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The first step in managing conflict between employees is to be proactive. Ask individuals what is causing the conflict. Ask team members around them and their direct reports. Get as many points of view as is reasonable. When you understand what is going on, you have a solid starting point for resolving the conflict.
If difficult or incompetent people are the cause of the conflict, deal with them professionally and effectively. You cannot allow one person to disrupt the team with their behavior, even if it happens unintentionally.
Once you've ruled out individual behavior and competence as the cause of conflict, dig beneath the surface. There are many organizational reasons that drive individuals into conflict. For example, when goals are not aligned or, worse, are in direct conflict across teams. Go beneath the surface to find the causes of the conflict.
The next step in managing conflict is to work on communication. Many conflicts arise from disagreements, lack of understanding, fear or perceived threat. I'll give you 5 tips for dealing with conflict between employees to break down these barriers. Communication can significantly reduce conflict if it promotes understanding on both sides.
Finally, when planning how to manage conflict among employees, you need to help implement change. Those involved in the conflict likely need help to change the situation. Change what you can to resolve the conflict, build support, and find allies to implement change across the organization.
Conflict doesn't help anyone in the workplace. Take steps to resolve conflicts between employees as soon as you become aware of them. There's a lot you can do!
00:00 Introduction
01:40 Be proactive – The why is important
03:22 Dealing with difficult people and incompetents
04:55 Digging beneath the surface
06:37 Working on communication
08:47 Implement changes
10:30 Summary
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