http://www.doncrawley.com Here's an obvious statement: Conflict is a fact of life, especially at work. Our challenge is to decide how best to handle conflict. You must face it, even if you choose to avoid it. Conflict resolution requires negotiation skills, empathy, listening, compassion, and treating all parties with dignity and respect. Successful conflict resolution requires consideration of many factors, including the personalities of the parties in conflict and the nature of the conflict. You must consider whether the conflict is serious enough to deserve your attention or whether it should be delegated. You must also consider the potential impact of the conflict on your workplace. Could the conflict disrupt operations or affect customers?

Please take the opportunity to connect with your friends and family and share this video with them if you find it useful.