Learn how to speak professional English on the phone with 36 great phrases for professional customer service. The lesson includes phrases for dealing with complaints, angry customers and much more!

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Chapter
0:00 Introduction
0:26 Answering calls and greeting customers
0:58 Dealing with negative responses
01:24 Transfer call and put customer on hold
02:16 Request customer information
02:58 Requesting billing or credit card information
3:24 Check other information
4:41 Sorry for problems with the order or product
06:03 Dealing with angry customers
07:05 If you need to follow up later
07:32 End of call

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Music Credits:
Background music: Honey and Milk by The 126ersks! https://www.buymeacoffee.com/derekcallan

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