In this video, 10 Tips to Improve Your Phone Customer Service Skills, we discuss the top 10 tips to improve phone skills that will help create a positive and professional atmosphere for your business and etiquette. In this fast-paced age we live in, one of the most important issues that the workforce must deal with is the lack of effective and appropriate phone skills and etiquette. How many times have you been annoyed or put off by a call center or company representative who had no phone etiquette? This professional deficiency will create a negative perception of your business and result in lost customers and sales.

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0:00 Introduction
0:32 SPEAK PRECISELY
0:42 DON'T SCREAM
0:53 NO DRINKING, EATING OR CHEWING GUM
1:05 USE THE RIGHT LANGUAGE
1:16 USE YOUR REAL NAME
1:28 LISTEN CAREFULLY
1:45 PATIENCE IS A VIRTUE
2:00 INCOMING CALLS
2:21 Focus on the call
2:36 IDENTIFY CORRECTLY

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